Refund policy

At AROVA, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we will work with you to resolve the issue.

1. Return Window

You may request a return within 5 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging, accessories, tags, and invoice where applicable.
  • Not show signs of damage caused by the customer, misuse, or improper handling.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product you ordered
  • Missing important parts or accessories

please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can investigate the issue.

If the issue is confirmed, we may provide a replacement or full refund, depending on product availability and the circumstances.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 5-day return period, provided the product is unused and meets our return conditions.

In such cases, return shipping costs may be paid by the customer.

4. Non-Returnable Items

The following products may not be eligible for return:

  • Used or damaged products
  • Products without original packaging
  • Products damaged due to misuse or improper handling
  • Personalized or customized products
  • Products marked as Final Sale
  • Hygiene-sensitive products that cannot be resold once opened

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may also depend on your bank or payment provider.

6. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to our error, we will arrange or reimburse reasonable return shipping costs.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.

7. Exchanges

We may offer an exchange for a defective, damaged, or incorrectly delivered product, subject to product availability.

If the replacement product is unavailable, we may issue a refund instead.

8. Order Cancellation

Cancellation requests should be made before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure after delivery.

9. Refunds for Lost or Undelivered Orders

If your order is confirmed as lost during shipping, we will investigate the shipment with the delivery partner. Depending on the outcome, we may offer a replacement or refund.

10. How to Request a Return

To request a return or refund, contact us with:

Email: [your support email]
Order Number: [order number]
Reason for Return: [reason]
Photos/Videos: Where applicable

Our support team will provide further instructions.

11. Contact Us

If you have any questions regarding returns or refunds, please contact:

AROVA
Email: shubhrajit80@gmail.com
Phone: 889578259